Many thanks to everyone who came by today for the User Group meeting – especially those US colleagues who had to get up pretty early to catch the rest of us Europeans.
We had a very productive discussion, ranging around changes to new user orientation, and how we might better support our union noobs, how we could improve staffing rotas and even use greeter robots to help link real people together better, how we could find and train evangelists from union organisations to help in turn train more users. We also had a good discussion on expectations and potential of virtual worlds, and how we make the most of the new environment, rather than replicating offline habits that no longer make so much sense.
Some more discussion needed around this, but it’s given us some good practical steps that we’ll be working on in coming months, to improve the experience a lot for our users, so watch this space!
Filed under: User Group |